How can we help you?
Our concierge team is dedicated to ensuring your experience is nothing short of exceptional. For immediate answers, we invite you to explore our frequently asked questions below.
FAQ
Discovering our artisanal confections is simple. Browse our curated collections, add your desired items to your cart, and proceed to our secure checkout to finalize your shipping and payment details.
For your convenience, we offer seamless and secure transactions through Mastercard, Visa, and American Express. We also support expedited checkout via Apple Pay, Google Pay, and Shop Pay.
To preserve the integrity of our handcrafted chocolates, all orders are carefully packed using temperature-controlled packaging and insulation. We utilize expedited shipping methods to ensure your confections arrive in absolute pristine condition, regardless of the season.
For the ultimate tasting experience, keep your chocolates in a cool, dry place away from direct sunlight—ideally between 15°C and 18°C (59°F - 64°F). We do not recommend refrigeration, as the humidity can alter the chocolate's delicate texture and flavor profile.
Due to the perishable nature of our handcrafted creations, all purchases are non-refundable. If you need to request an urgent cancellation, please contact our customer care team immediately. As we process orders swiftly to ensure freshness, the cancellation window is strictly limited.
Contact us
Please do not hesitate to check our customer support for common questions regarding orders. If you can't find an answer to your questions, please contact us.